At FZS Carpets, we strive to ensure a smooth and timely delivery experience for all our customers. Please read our shipping and delivery policy carefully:

1. Delivery and Dispatch Time

• Ready stock items are typically dispatched within 3–5 business days of order confirmation.

• Estimated Delivery Time: 10 – 15 business days.

• Custom or made-to-order carpets may take 2–6 weeks, depending on the size and design.

• You will be informed of the estimated delivery time at the time of order.

2. Delivery Partners

• We use trusted courier and logistics services for national and international deliveries.

• Tracking details will be shared once the product is dispatched.

3. Shipping Charges

• Shipping charges may vary based on location, order size, and weight.

• Any applicable charges will be communicated before order confirmation.

• Free shipping may be offered on select products or order values at our discretion.

4. Delivery Areas

• We deliver across India and also accept international shipping requests.

• International orders may be subject to customs duties or import taxes, which must be borne by the buyer.

5. Delays & Liability

• While we ensure timely dispatch, delivery may be delayed due to unforeseen events (e.g., weather, strikes, courier issues).

• FZS Carpets is not liable for delays once the product has been handed over to the courier.

• In case of excessive delay, please contact us for assistance.

6. Damaged Packages

• If the package appears tampered with or damaged at the time of delivery, please do not accept it and inform us immediately.

• Claims for damage or defects must be reported within 48 hours of delivery, with supporting images.

7. Delivery Address

• Please ensure that the delivery address and contact information provided are accurate.

• FZS Carpets is not responsible for non-delivery due to incorrect address details.